Faq

1. What types of pearls do you use in your jewelry?
At Oceanic Treasures, we use high-quality pearls, including Akoya, Freshwater, South Sea, and Tahitian pearls. Each pearl is carefully selected for its luster, shape, and surface quality to ensure exceptional beauty.

2. How do I choose the right size for my pearl jewelry?
We provide detailed size guides for each product on our website. If you need further assistance, feel free to contact our customer support team at [email protected].

3. Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location. You can find more details during the checkout process.

4. What is your return policy?
We offer a 30-day return policy for unused and undamaged items. Please contact us within 30 days of receiving your order to initiate a return. For more details, visit our Returns & Exchanges page.

5. How do I care for my pearl jewelry?
Pearls are delicate and require special care. Avoid exposing them to chemicals, perfumes, or excessive moisture. Gently wipe them with a soft cloth after each use and store them separately to prevent scratches.

6. Can I customize or personalize my jewelry?
Yes, we offer customization options for select pieces. Please contact us at [email protected] to discuss your ideas, and our team will be happy to assist you.

7. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the courier’s site.

8. Do you offer gift wrapping?
Yes, we provide elegant gift wrapping options at checkout. You can also include a personalized message with your order.

If you have any other questions, feel free to reach out to us at [email protected] . We’re here to help! 🌊✨